Frequently Asked Questions

Find answers to common questions about our products, ordering process, shipping, and more

Ordering

Q:How do I place an order?

Simply browse our products, select the items you want, customize them if needed, and proceed to checkout. You'll receive an order confirmation email once your order is placed.

Q:Can I modify my order after placing it?

You can modify your order within 24 hours of placement if it hasn't entered production yet. Contact us immediately with your order number to request changes.

Q:What payment methods do you accept?

We accept major credit cards, debit cards, PayPal, and other secure payment methods. All payments are processed through encrypted, secure payment gateways.

Q:Do you offer discounts or promo codes?

Yes! We regularly offer promotions and discounts. Subscribe to our newsletter or follow us on social media to stay updated on special offers.

Products

Q:What types of stickers do you offer?

We offer vinyl stickers, holographic designs, die-cut custom shapes, and more. All our stickers are weather-resistant and durable for both indoor and outdoor use.

Q:What's the minimum order quantity?

Our minimum order is typically 10 pieces, but this may vary depending on the product type. Some custom designs may have different minimums.

Q:Can I see a proof before production?

Yes! We provide digital proofs for custom orders. You'll receive a proof for approval before we begin production to ensure everything looks perfect.

Q:How long do your stickers last?

Our high-quality vinyl stickers are designed to last for years. When properly applied, they can withstand outdoor conditions, UV exposure, and weather for 3-5 years or more.

Design & Customization

Q:Can I use my own design?

Absolutely! You can upload your own design files. We accept various formats including PNG, JPG, PDF, SVG, and AI. For best results, we recommend high-resolution files (300 DPI or higher).

Q:What if I need help with my design?

Our design team is here to help! We offer design assistance services. Contact us with your ideas, and we'll work with you to create the perfect design.

Q:Do you own the rights to my design?

No, you retain all rights to your design. We only use your design for production purposes and will never use it for any other purpose without your permission.

Q:Can you match specific colors?

We do our best to match colors, but please note that colors may vary slightly due to monitor settings and printing processes. For exact color matching, we recommend ordering a small test batch first.

Shipping & Delivery

Q:How long does shipping take?

Shipping times vary by location and method. Standard domestic shipping takes 5-7 business days after production. Express and international shipping options are available. See our Shipping Info page for detailed information.

Q:Do you ship internationally?

Yes, we ship worldwide! International shipping costs and delivery times vary by country. Shipping costs are calculated at checkout.

Q:How can I track my order?

Once your order ships, you'll receive a tracking number via email. You can track your package through your account dashboard or the carrier's website.

Q:What if my package is lost or damaged?

Contact us immediately if your package is lost or arrives damaged. We'll work with you to resolve the issue, including sending replacements when necessary.

Payment & Refunds

Q:When will I be charged?

Your payment is processed immediately when you place your order. This helps us begin production right away.

Q:What is your return policy?

Due to the custom nature of our products, returns are limited. However, if you receive a defective product or an error on our part, we'll replace it free of charge. Contact us within 48 hours of delivery.

Q:Do you offer refunds?

Refunds are available for cancelled orders (before production) and for defective products. Custom orders cannot be refunded once production has begun. See our Terms of Service for complete details.

General

Q:How do I contact customer service?

You can reach us through our contact form, email, or phone during business hours. We typically respond within 24 hours. For urgent matters, please call us directly.

Q:Do you offer bulk pricing?

Yes! We offer competitive pricing for bulk orders. The more you order, the better the price per unit. Contact us for a custom quote on large orders.

Q:Can I order samples?

Yes, we offer sample packs so you can see and feel the quality before placing a large order. Contact us to order samples of our different sticker types and finishes.

Q:What makes your stickers different?

We use premium materials, cutting-edge printing technology, and meticulous quality control. Every sticker is crafted with attention to detail, ensuring vibrant colors, perfect adhesion, and long-lasting durability.

Still Have Questions?

Can't find the answer you're looking for? Our friendly customer service team is here to help. Get in touch and we'll respond as soon as possible.